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Refund Policy

Domain Name Registrations

Once domain registration has been completed, there is no refund available for any reason.  Domains, however, can be cancelled at any time, without a refund. However, if you are trying to reverse a domain name registered in error, we advise you phone our office ASAP. This will enable us to attempt to process any domain name reversals immediately, increasing your chances of obtaining a refund.

Domain Name Services

Extra (new) services such as URL Forwarding are refundable if requested by email within 30 days of purchase.  

Web Hosting

Setup fees paid by the customer to provision services are non-refundable.

Web hosting fees, excluding any setup fees, are refundable if requested by email within the first 30 days of ordering a new service. This refundable period does not apply for hosting renewals. All annual subscriptions require manual confirmation of renewal unless auto-renewal has been turned on, so refunds aren’t usually offered. Refunds are not offered for partial months of service.

SSL Certificates

If you cannot complete the certificate order process for any reason, you may have your fees refunded in full. Once an SSL certificate has been issued, no refund is available for any reason.

Web Design Service

Fees paid for web design are fully refundable up to the point where the design work begins. This is generally once we have collected all the relevant information and images from you. Once the design work begins, the design fees are no longer refundable. The hosting fees charged are refundable for up to 30 days from the date of the order.